Supplier Agreement

To become a verified supplier on Ubuntu Portal, you must meet the following requirements:

• Be a registered legal business entity (sole trader, limited company, cooperative, or equivalent) in your country of operation
• Provide valid business registration documents and a tax identification number
• Complete our identity verification process (KYC/KYB) within 14 days of registration
• Have at least one authorised representative who is 18 years of age or older
• Operate in a jurisdiction where trade on our Platform is not legally restricted

All products and services listed on Ubuntu Portal must meet our quality and compliance standards:

• Accurate descriptions, specifications, and high-resolution images for every listing
• Pricing must be transparent — no hidden fees or misleading MOQ structures
• You must hold all necessary licences, certifications, and regulatory approvals for your products
• Prohibited items (counterfeit goods, hazardous materials without proper documentation, illegal products) may not be listed
• Listings may be reviewed and removed at Ubuntu Portal's discretion if they violate these standards

Ubuntu Portal charges the following fees for supplier access and transactions:

Once a buyer places an order, you are contractually obligated to:

• Confirm or decline the order within 24 hours
• Dispatch goods within the lead time stated on your listing
• Provide valid tracking information once goods are shipped
• Maintain accurate stock levels to prevent overselling
• Handle returns and refunds in accordance with Ubuntu Portal's Buyer Protection policy

To maintain your verified supplier status, you must maintain the following KPIs:

• Order fulfilment rate ≥ 95%
• On-time dispatch rate ≥ 90%
• Customer satisfaction score ≥ 4.0 / 5.0
• Response time to buyer enquiries ≤ 24 hours

Ubuntu Portal reserves the right to suspend or terminate your supplier account if:

• You violate these Terms or our General Terms of Service
• Your performance KPIs fall below acceptable thresholds for two consecutive months
• You are found to be engaging in fraudulent, deceptive, or abusive conduct
• Your business registration or required licences lapse or are revoked
• You initiate insolvency proceedings or are otherwise unable to fulfil your obligations

In the event of a dispute between you and a buyer, Ubuntu Portal's Dispute Resolution Team will mediate and may make a binding determination on refunds or replacements. Decisions are guided by evidence submitted by both parties. You may appeal a decision within 7 days. For disputes between you and Ubuntu Portal, the governing-law and arbitration provisions of our General Terms of Service apply.